Lonvya Privacy Policy

Effective Date: 2/18/26

Introduction

Lonvya (“Lonvya,” “Company,” “we,” “us,” or “our”) provides this Privacy Policy to describe how we collect, use, disclose, and safeguard information when you visit www.lonvya.com, including any related mobile applications, portals, software, media channels, or other digital platforms connected thereto (collectively, the “Website”).

Your access to and use of the Website, its content, products, services, and any affiliated platform operated by Lonvya (collectively, the “Service”) is subject to this Privacy Policy unless expressly stated otherwise.

This Privacy Policy explains:

What information we collect

How we use and disclose it

Your rights regarding your information

How we protect your information

Capitalized terms not defined here have the same meaning as set forth in the Lonvya Terms of Use.

If you are using the Service on behalf of another individual, you represent that you are authorized to do so and that such individual acknowledges and agrees to the practices described in this Privacy Policy.

Notice to Users Outside the United States

The Website is hosted in the United States and governed by U.S. federal and state law. If you access the Website from outside the United States, you understand that your information may be transferred to and processed in the United States.

By using the Website, you consent to the transfer and processing of your information in accordance with this Privacy Policy and applicable U.S. law.

If use of the Website would be unlawful in your jurisdiction, do not use the Website.

Acceptance of This Policy

BY ACCESSING OR USING THE WEBSITE, YOU ACKNOWLEDGE AND ACCEPT THIS PRIVACY POLICY.

Information We Collect

We collect both:

Non-Personally Identifiable Information (“Non-PII”)

Personally Identifiable Information (“PII”)

Non-Personally Identifiable Information

Includes:

IP address

Browser type

Device type

Operating system

Referring/exit pages

General geographic location

Usage and browsing behavior

We use this data to improve performance, functionality, and user experience. Aggregated data may be used for analytics and business insights.

Cookies & Tracking Technologies

We use:

Cookies

To:

Maintain sessions

Store preferences

Enable checkout

Analyze usage

You may disable cookies, but some features may not function properly.

Device Fingerprinting

Used to identify devices even if cookies are cleared.

Web Beacons

Used to track engagement (e.g., page views, emails).

Analytics

We may use tools like Google Analytics. You may opt out using available tools.

Mobile Device Terms

We may collect:

Device model

OS

IP address

App usage data

We do not access precise location without consent.

Push notifications can be disabled in your device settings.

Social Media Integration

If you connect social accounts:

We may collect public profile data

We do not control third-party platform behavior

Review their policies separately.

Personally Identifiable Information

We may collect:

Name

Address

Email

Phone number

Date of birth

Login credentials

Payment information

Identity verification documents

Photos/videos

Provider communications

Prescription/treatment data

Lab results

Providing this data may be required to use services.

Medical Information

Collected on behalf of independent Providers and pharmacies, including:

Health history

Questionnaires

Diagnoses

Treatment plans

Prescriptions

Clinical images

Provider communications

We may also receive:

Identity verification data

Prescription history

Lab results

Payment data

Lonvya does not independently create biometric data. Third-party vendors may temporarily process such data for identity verification.

How We Use Your Information

We use your information to:

Provide services

Manage accounts

Process payments

Communicate with you

Provide support

Personalize experience

Improve platform performance

Prevent fraud

Enforce agreements

Comply with law

We do not sell personal information for monetary compensation.

We do not share mobile data for marketing purposes.

Disclosures of Personal Information

We may share data:

Providers & Pharmacies – for treatment and prescriptions

Service Providers – payments, hosting, analytics, support

Legal Compliance – subpoenas, law enforcement

Business Transfers – merger, sale, bankruptcy

Identity Verification Vendors

Children’s Privacy

Services are intended for individuals 18+.

We do not knowingly collect data from children under 13.

If this occurs, contact:
[email protected]

Protected Health Information (HIPAA)

Lonvya is not necessarily a covered entity.

Providers/pharmacies may be.

If acting as a business associate, Lonvya complies with applicable HIPAA obligations.

Medical data may be PHI

Non-PHI data is governed by this policy

De-identified data is not PHI

Security

We implement reasonable safeguards, but:

No system is 100% secure

Internet transmissions are not guaranteed secure

Email is not end-to-end encrypted

Users must protect login credentials

Report concerns to:
[email protected]

Payment Processing

Payments are handled by third-party processors.

By submitting payment, you authorize data sharing necessary to complete transactions.

We do not control third-party security practices.

Data Retention

We retain data:

As needed for services

As required by law

For dispute resolution

For enforcement of agreements

Providers/pharmacies retain medical records per legal requirements.

California Privacy Rights (CCPA/CPRA)

California residents may:

Know what data is collected

Access data

Request deletion

Correct data

Limit sensitive data use

Opt out of certain sharing

Avoid discrimination

To submit a request:
Email: [email protected]
Subject: California Privacy Request

We will verify identity before processing.

We do not sell data of minors under 16.

Do-Not-Track

We do not currently respond to Do-Not-Track signals.

Privacy Policy Changes

We may update this policy at any time.

Changes will be posted with an updated effective date.

Continued use of the Website = acceptance.

Contact Us

Lonvya
Email: [email protected]